Privacy Policy

Protecting your personal information.

Smart Home Training Centre (smarthometraining.co.uk) explains in this policy how personal data is collected, used, shared, and secured across its websites, applications, and supporting services.

Last updated · 14 December 2025

Definitions and key terms

Cookie

Data stored by a browser so a site can recognise a session, remember preferences, or surface analytics.

Company

SMART HOME TRAINING CENTER LTD, 2a Whitehaven, Waterlooville, England, PO8 0DN.

Country

United Kingdom, where the company is established.

Customer

Any organisation or person that signs up to use Smart Home Training Centre services.

Device

Any internet-connected hardware such as a phone, tablet, or computer.

IP Address

A numeric label assigned to each device connected to the internet that can indicate general location.

Personnel

Employees or contractors working on behalf of Smart Home Training Centre.

Personal Data

Information that directly or indirectly identifies a natural person.

Service

Any product, website, or application operated by Smart Home Training Centre.

Third-party service

Vetted partners that provide infrastructure, analytics, payment processing, marketing, or support.

What information we collect

Information is supplied when you visit the site, register, book a course, complete a form, or interact with support channels.

Information from third parties

We may receive additional data from services such as fraud-prevention vendors, payment processors, marketing platforms, and social media properties where you have made certain information public. These partners supply only the data needed to deliver the requested service, and they are bound by their own privacy and security commitments.

End users can control what is shared via the privacy settings on those third-party services. Smart Home Training Centre also uses analytics providers to understand usage trends while minimising personally identifiable information.

How we use the data

Email addresses submitted through marketing forms may also be used for audience targeting (for example, securely syncing hashed lists to ad platforms). Every marketing message contains a clear unsubscribe option, and transactional messages (receipts, password resets, booking confirmations) are sent only when necessary.

Sharing information with third parties

We may share personal or non-personal data with trusted partners that provide hosting, cloud infrastructure, analytics, customer support, payment processing, marketing, or fulfilment. These partners only receive the data required to perform the contracted service. Data may also be shared during audits, mergers, asset transactions, or corporate reorganisations provided that the successor honours this policy.

We may disclose information if required to comply with law, enforce agreements, protect our rights or users, or respond to valid legal requests from public authorities.

Retention and protection

Data is retained only as long as required to deliver the Service and meet legal or regulatory requirements. When information is no longer needed, it is securely deleted or anonymised. Because of system backups, a minimal residual copy may persist until the backup is overwritten.

Security controls include:

  • Transport Layer Security (SSL/TLS) for sensitive transmissions
  • Role-based access to systems that store customer data
  • Encryption of payment details by payment gateways (card data is never stored on local servers)
  • Regular monitoring of infrastructure for unauthorised access or abuse

International transfers

Smart Home Training Centre operates in the United Kingdom but may store or process information using providers located in other jurisdictions. By using the Service, you consent to the transfer of information to the countries where we or our partners operate, subject to applicable data-protection safeguards.

Your choices and corrections

Customers can request access to, correction of, or deletion of personal data by contacting us. We may ask for additional verification before fulfilling a request. If you are part of an organisation that uses Smart Home Training Centre products, please direct certain requests to that organisation so we can coordinate the response.

Personnel may update their information via internal HR processes. Please note that it may be impossible to remove every historical record because of backup requirements, but active databases are updated as quickly as practical.

Cookies and similar technologies

Cookies help the site remember preferences, maintain secure sessions, and measure performance. Most browsers allow you to disable cookies; however, blocking them may limit functionality such as videos or persistent logins. We never place sensitive personal data inside cookies.

If you block cookies, you may need to manually remove them from your browser to erase stored values. Instructions are available in your browser’s help menu.

Children’s privacy

The Service is not directed to children under 13, and we do not knowingly collect personal data from children. If a parent or guardian believes data has been collected, please contact us so we can remove it promptly.

Policy changes

We may update this policy to reflect product, regulatory, or operational changes. Notice will be provided on this page and, when appropriate, through additional communications. Continued use of the Service after an update constitutes acceptance of the revised policy.

GDPR commitments

We apply EU General Data Protection Regulation standards globally. The following principles guide how personal data is handled:

Individuals covered by GDPR have the following rights:

Requests are processed within statutory timelines. We may retain limited information where required by law, to resolve disputes, or to enforce agreements.

Contact us

If you have questions about this Privacy Policy or how your data is handled, please reach out.